Sump Pump Not Working — Troubleshooting
Sump pump troubleshooting by symptom — won't run, runs nonstop, or runs but moves no water — with the likely cause and a safe check for each, plus when to call a pro.
Sump Pumps & Interior Drainage
A sump pump that hums but moves no water almost always has power reaching the motor but something stopping the water — a jammed impeller, an air lock, a clogged intake, a stuck check valve, or a frozen or blocked discharge. Unplug it first, then work the short list from the pit outward before assuming the motor is dead.
If your sump pump hums but no water leaves the pit, the split is almost always the same: power is reaching the motor — that is what the hum tells you — but something is stopping the water. The motor is alive and the water path is not. That narrows the problem to a short, checkable list: a jammed or broken impeller, an air lock, a clogged intake, a stuck check valve, or a frozen or blocked discharge. Unplug the pump first, then work from the pit outward, and you will usually find the culprit is a blockage, not a dead pump.
This is one specific symptom within the broader picture in sump pump not working troubleshooting; if your pump instead won’t run at all or won’t shut off, start there. Here we stay on the hum.
Two things matter before you touch anything.
Unplug the pump before your hands go into the pit, and don't leave it humming. The pit holds water and the pump is electrical, so reaching in while it's plugged in is a shock hazard. A pump humming against a blockage is also drawing current while doing no useful work, which can overheat and burn out the motor. Pull the plug both to protect yourself and to stop the strain while you investigate.
A hum with no water is the pump telling you it is trying and failing. The faster you stop it from trying, the less likely you turn a cheap blockage into a dead motor.
Because the motor is humming, you can set aside a whole class of problems that cause a silent pump: no power, a tripped GFCI, a stuck float that never tells the pump to start. Those all leave the pump quiet. The hum means the switch closed and the motor energized. So you are not looking for why the pump won’t start — you are looking for why it can’t move water while it runs.
The impeller is the spinning part that actually flings water up the pipe. If gravel, silt, or a small stone works into the intake and wedges the impeller, the motor energizes and hums but cannot turn the blade — or turns it uselessly. Lift the pump out (unplugged), look at the intake underneath, and clear anything blocking it. A freed impeller often restores full pumping with no parts at all. An impeller that is cracked or spinning loose on its shaft is a different story and points toward replacement.
Sometimes nothing is jammed and the pit still won’t empty — the pump has an air lock. Air trapped around the impeller stops it from grabbing water even as it spins at full speed. Many pumps guard against this with a small weep hole drilled between the pump body and the check valve, which lets trapped air escape. If that hole is clogged with silt, air stays trapped and the pump air-locks. Clearing the weep hole, or briefly cycling the pump so the air burps out, usually breaks the lock.
Even without jamming the impeller, a screen or intake caked in silt and debris starves the pump. Less water reaches the impeller than it can move, so it labors and the pit drains slowly or not at all. Unplug, lift, and clean the intake screen. This is the single most common reason a healthy pump underperforms, and it is entirely a maintenance issue.
The check valve is a one-way gate on the discharge pipe. Stuck closed, it blocks the water’s only path out — the impeller spins, but the water hits a shut door and goes nowhere, so the pit stays full while the motor hums. Look and listen at the valve for whether it is moving.
If the discharge line is frozen or obstructed, the outcome looks identical to a failed pump: the pit won’t empty and the motor strains. But the pump is fine — the water has nowhere to go. Walk the line end to end, inside for kinks or crushed sections and outside for an iced-over or buried outlet. In cold weather this is a leading cause, and it is covered in depth in sump pump discharge freezing in winter.
A frozen or blocked discharge will defeat a perfectly good pump and mimic a hardware failure. The pump runs, the pit stays full, and everything points at the motor — but the real problem is a plugged pipe. Always confirm the water has a clear path out before you condemn the pump.
| What you observe | Likely cause | Safe check (pump unplugged for hands-in steps) |
|---|---|---|
| Hum, impeller won’t turn | Jammed impeller | Lift pump; clear debris from the intake and impeller |
| Hum, impeller spins freely, no water | Air lock | Clear the weep hole; briefly cycle to release air |
| Slow or no drain, motor labors | Clogged intake screen | Unplug; clean the intake screen |
| Pit full, no flow at all | Stuck check valve (closed) | Check the valve moves; look for a shut gate |
| Pit full, cold weather | Frozen or blocked discharge | Walk the line; clear the outlet and check for ice |
| Everything above checks out | Failed motor | Stop; replacement is likely |
The efficient sequence is to move with the water. Start where it enters the pump and follow it to where it should exit:
Working in this order means you rule out the cheap, common blockages before you conclude the pump is dead — which is the mistake that sends good pumps to the trash. If you want to understand what each part is doing as you go, keep how a sump pump works open beside you.
Most of this list is homeowner territory: clearing an intake, freeing an impeller, checking a weep hole, walking a discharge line. Call a pro when you have worked the whole sequence and the pump still hums without moving water — that genuinely points at a failed motor and a replacement. Stop sooner and bring in a licensed electrician if the pump trips a breaker or GFCI, if it keeps tripping after one reset, or if you smell burning or see scorching. A plumber is the right call when a discharge line has to be reworked to meet local code. Guessing at electrical faults next to standing water is never the place to economize.
A humming sump pump is rarely a dead sump pump. The hum tells you the motor is trying; your job is to find what is stopping the water. Unplug it, follow the water from the intake to the outlet, clear the blockage you find along the way, and you will usually have it pumping again — and you will know, if you reach the end of the list with nothing found, that it is finally time to replace the pump rather than fight it.
FAQ
A hum means power is reaching the motor but it cannot move water. The usual causes are a jammed or broken impeller, an air lock trapping air around the impeller, a clogged intake, a stuck check valve, or a frozen or blocked discharge line. Unplug the pump and work from the pit outward — most of these are checkable by hand.
An air lock is trapped air around the impeller that stops the pump from grabbing water, even while the motor runs. Many pumps have a small weep hole between the pump and the check valve to release that air; if it is clogged, air gets trapped. Clearing the weep hole, or briefly cycling the pump, often breaks the lock.
A pump that hums against a blockage draws current while doing no useful work, and over time that strain can overheat the motor. It is not usually an immediate hazard, but you should not leave it humming. Unplug it, find why no water is moving, and fix that before running it again.
With the pump unplugged and lifted from the pit, look at the intake underneath. Debris such as gravel, silt, or a small stone can wedge the impeller so the motor hums but cannot turn it. Clearing the intake and freeing the impeller often restores normal pumping without any parts.
Yes. If the discharge pipe is frozen or blocked, the water has nowhere to go, so the pump strains against a dead end and may hum or labor while the pit stays full. Check the outdoor outlet for ice, snow, or debris, and make sure the line slopes so it drains between cycles.
Call a pro when the intake, impeller, air lock, check valve, and discharge all check out and the pump still will not move water — that points to a failed motor. Also stop if the pump keeps tripping a breaker or GFCI, or if you smell burning, since that is an electrical problem for a licensed electrician.
You can. Running a motor that is straining against a blockage generates heat and draws current with nothing to cool or load it usefully, which can burn it out. The moment you notice a hum with no water, unplug it rather than letting it keep running while you investigate.